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We do not include technical support or consulting in your purchase, but we will do the most we can to help you - no guarantees - via those channels depending on your issue.
If the preview is working but is not starting on your machine, this might be due to some configuration, NodeJS version, another project running on the same port, etc.
Make sure you provide the operating system, front-end, database, and version information.
This might be very specific to your project context, but you can ask about this on the Spectrum chat, and we will do the most to help you, or at least point to you materials that can assist you.